Frequently Asked Questions

AirEvac International is a trusted air ambulance medical transportation provider whose services include domestic and worldwide air ambulance transportation, emergency international medical evacuations, commercial medical escorts and special event medical staffing. We partner with leading major commercial, private and travel insurance companies as well as hospital administrators and third party medical administration groups to provide air ambulance transportation as part of a patient’s continuum of care.

Cardiac, trauma, respiratory, neurological, transplant, critically ill, rehab and end-of-life patients are best served by an air ambulance medical transfer when your patients’ needs require a specialty or higher level of care treatment or procedure and when ground ambulance or private vehicle transfer may compromise the patient’s condition. In most cases, your patients treating physician would make this determination. In some instances, the patient’s family may request this type of transfer.

Our experienced Flight Coordinators can help walk you through the steps or take over coordinating your transfer from start to finish. Our knowledgeable Team has extensive experience in the air ambulance industry and they are committed to assisting you with every aspect of your patient transfer. You can reach our Team 24/7 toll free at 888.761.2253 or 619.754.6755 
Mexico Toll Free at 001.888.276.4052
or via email: flightrequest@aeiamericas.com

AirEvac International has the capability to transport patients to and from any part of the world. As part of our comprehensive service AirEvac International’s multilingual Medical Teams and Flight Coordinators have extensive experience navigating these transfers to safely facilitate a patient and their family’s return to their home country, working closely with the patients travel insurance and the appropriate consulates. Additionally, we have strategically located Air Ambulance Critical Response Hubs throughout Latin America and the Caribbean.

Ultimately a patients medical needs, Physicians recommendation and urgency of their case determine the decision as to where the patient is transferred to. If the transfer is requested by the family, then every consideration is made to accommodate a request to get their family member to the facility of their choosing. 

Yes. In most cases a family member or companion may accompany the patient during the Transport. However if the patient is critical and an additional crew member is required for the transfer, this may limit the amount of space available for passengers. Your Flight Coordinator can review the options for you. 

For most patients, Commercial Medical insurance or travel insurance covers all or a portion of the costs involved. Private family requests, that are not insurance cases, can be paid by credit card or wire transfer.

Most insurances cover full or partial payment for this type of air ambulance service, depending on the members insurance policy. We know that coverage will vary from one policy to the next and our Claims Team will work diligently on behalf of the patient to determine the type of benefits they have and can speak directly to the family to answer any questions they have about their coverage. This helps reduce the level of stress from the situation and enables patients to focus their energy on treatment and recovery.