Our Services Include:
Air Ambulance Transport
As a direct service provider and one of the most experienced air ambulance companies in North America we provide medically equipped ICU configured aircraft, Critical Care trained Medical Crew and bedside-to-bedside medical care for your patients including cardiac, trauma, respiratory, neurological, transplant, critically ill, rehab and end-of-life cases. We also coordinate emergency evacuation and repatriation for patients in Mexico, Caribbean, Central America and South America. These transfers typically accommodate at least 2 family members, depending on patient condition.
Our Medical Teams utilize customized equipment including charting software, transport ventilators, infusion pumps, cardiac monitors, noninvasive monitoring and a tailored drug inventory to ensure the most appropriate level of care. Each team member is required regular advanced training in flight physiology in addition to training in individual specialties to guarantee the highest level of patient care.
Critical Care Transport Division
AirEvac International has diversified its air operations by bringing you IMR Americas, our Critical Care Transport Division. Every AirEvac air ambulance rotor wing base is supported by our ground ambulance units. Our fleet of Critical Care Transport Units, staffed by fully trained Emergency Medical Technicians, are located in our operational bases throughout Mexico, Central America and Costa Rica to assist patients during a medical crisis in remote areas where emergency care isn't available. In many cases, the lack of local infrastructure in underdeveloped tourist destinations, more often than not, results in lower standard of care for patients and families in need of medical attention. Our Emergency Medical Technicians quickly arrive on a 911 scene call, perform a rapid assessment of the situation and facilitate a transfer of patient to the closest most appropriate health care facility by either Ground Unit or Rotor Wing Helicopter, depending on the remoteness of the region and patient condition. Many times, this rapid response capability is crucial to stabilizing a patient for a favorable medical outcome.
Medical Insurance Verification
As an extra level of support AirEvac International employs claims and billing specialists to assist your patients with their insurance benefit questions and to execute their claims submissions in a timely, efficient manner keeping the patient updated throughout the process. Our skilled in-house billing department conducts a thorough pre-authorization process, determining the type of air transport coverage a patient has, confirming “medical necessity” definitions that vary from policy to policy and thoroughly reviewing the plan language for each policy. We will make every attempt to confirm coverage, determine the likelihood of benefit payout, submit their claim, continue to track its progress and keep the patient updated until a final determination has been made. We will work as an advocate until the very end while they stay focused on their loved one and not have the distraction and stress of insurance frustrations.
We recognize the financial difficulties an unexpected medical crisis can cause, especially during recovery and rehabilitation. It is our goal to serve your patients with compassion, courtesy, respect and confidentiality throughout the process
Emergency Evacuation and Repatriation
AirEvac International has the capability to transport patients to and from any part of the world. As part of our comprehensive service AirEvac International’s multilingual Medical Teams and Flight Coordinators have extensive experience navigating these complicated transfers to safely facilitate a patient and their family’s return to their country of origin. We have extensive experience working closely with commercial and travel insurance, appropriate consulates, international medical facilities, port agents and customs officers. Our international network has made us experts and the one of the most trusted resources in the industry for emergency evacuation and repatriation.