Insurance

AirEvac International works diligently to ensure that its patients receive their full air ambulance benefits as per their insurance plan, be it employee sponsored plan or travel insurance. Let our insurance experts who are specially trained in navigating and deciphering insurance policies help you determine your full medical insurance coverage as well as submitting insurance claims. Patients can rely on the billing department specialists to do their best to reduce or eliminate upfront costs, so that patients can redirect their energy to recuperation.

Why is it important to understand air ambulance insurance coverage?

In the initial stages of coordinating a transfer, many air ambulance carriers will ask the family to pay up front and they will “file a claim on their behalf”. After the transfer, they will never follow through leaving the family with an added financial burden during this stressful time of recuperation, recovery or even grief. Others will advise the family that there will be “no out of pocket costs” and a claim will be sent to the patient’s insurance without sufficient or appropriate medical necessity documentation and when the insurance doesn’t pay, the family is held responsible for “full bill charges”.

What is Insurance Coverage or Medical Insurance Verification?

As an extra level of support, AirEvac International employs claims and billing specialists to assist your patients with their insurance benefit questions and to execute their claims submissions in a timely, efficient manner keeping the patient updated throughout the process. Our skilled in-house billing department conducts a thorough pre-authorization process, determining the type of air transport coverage a patient has, confirming “medical necessity” definitions that vary from policy to policy, and thoroughly reviewing the plan language for each policy. We will make every attempt to confirm coverage, determine the likelihood of benefit payout, submit their claim, continue to track its progress and keep the patient updated until a final determination has been made. We will work as an advocate until the very end while they stay focused on their loved one, and not have the distraction and stress of insurance frustrations. We recognize the financial difficulties an unexpected medical crisis can cause, especially during recovery and rehabilitation. It is our goal to serve your patients with compassion, courtesy, respect and confidentiality throughout the process.

What if my claim gets denied by my insurance company?

The Claims Process

ELIGIBILITY & BENEFITS

Before transport, we will contact your insurance to determine if you have air ambulance benefits.

PRE-AUTHORIZATION

If necessary, our Patient Advocates will submit for pre-authorization on your behalf.

SUBMIT CLAIM

After air ambulance transport, we will submit a claim to your insurance company.

CONSTANT CONTACT

Our Claims Specialists will stay in constant contact with your insurance company to make sure the claim is processing.

APPEAL

If your claim is denied, we may file an appeal on your behalf.

MANAGE YOUR CLAIM

We manage your insurance claim so you can manage your health.

Our Promise to You

Our goal for your air ambulance transport is the same as any other emergency service, find the benefits within your primary, secondary or travel insurance policies so you have no money out of pocket.